Today's post is about an unfortunate event that occured to me earlier this year. I was browsing some nail blogs (because that's what nail bloggers do!) and I came across a swatch of OPI I Lily Love You.
What a gorgeous flakie! the collection came out while I was taking my blogging sabbatical last summer and apparently that particular shade sold out pretty quickly.
I looked around at a few e-tailers and came across mbeautylounge.com
This was my first time on the site but it looked legitimate and nice. It had websafe check out and a good shipping policy and the prices were incredible!
I ordered 2 bottles of I Lily Love You, along with 2 OPI Mrs America, 2 OPI Nikki Minaj, and 1 OPI from the France collection.
The company is located about an hour away from where I live in Ohio so I thought I would be receiving my package very quickly. However, it took over 10 days of processing before my package was shipped out! This was much longer than the 48-72 hours promised on the website...
Regardless, my box finally got here! hooray! I opened it up, excited to see my new pretties but was shocked by the fact that the polishes were simply thrown in the box with some tissue paper. No bubble wrap. No foam peanuts. What was this person thinking?? Gladly, the trip wasn't very long and all of the bottles arrived in one piece. Good right?
Here is what I received:
Looks pretty good no? but where is I Lily Love You, you ask? That's what I wondered as well. I looked through the box and found a slip of paper with my order. I Lily Love You was striked off and the word credited was handwritten. How disappointing! they must have sold out right?
I logged on to my Mbeautylounge account and checked to see if I had any credits or vouchers but found nothing... I then went to the OPI section and found that I Lily Love You was still there. With the option to add it to your cart. So it wasn't sold out?
I decided to send a polite message to the company via their "contact us" page asking what happened to my order. I hit send and was promised an answer within 48 hours.
after 3 days with no answer, I sent another message. Briefer than the first but still polite. Again, no answer...
10 days later, I wrote them a pretty extensive message asking to be given a refund (it was $16 worth of polish!). I also told them I would be reviewing their company on my blog (as I am doing now).
A day later I received a message from them to tell me a voucher had been created for the amount I was owed. It could be found on my account on Mbeautylounge.com
Finally! after about a month of messaging, it looks like there is someone over at Mbeautylounge after all! Since I was prepping for the giveaway that just ended, I decided to use the voucher to get some polishes for you guys. I didn't trust Mbeautylounge but I sure as heck was not going to let them keep my $16! So I order 3 bottles of Zoya: Ivanka, Valerie, and Charla.
After about 12 days of processing, here is what I received:
This time Charla was missing! what is up with this company?? the order slip once again claimed that I had been "credited"... I did send a message to the company about the missing polish but I am much to exhausted to deal with them any more.
Overall, Mbeautylounge is not a place I will be ordering from any more. They have great prices and a variety of collections but this was not worth it.
Oh well, live and learn right?
have you ever had to deal with a dodgy company before?
Until next time ^_^
**EDIT** About 2 months since my last email, MBeautyLounge just issued me a refund for the missing Zoya. Can't promise they will do the same for you but it looks like patience pays off with this company...